SmallBizGenius Analysis
Peltzshoes, an online shoe retailer, receives overwhelmingly negative reviews regarding order fulfillment, customer service, and returns. Customers report issues with incorrect items, order cancellations, and difficulty obtaining refunds, leading to a poor overall experience.
Category Breakdown
Scores based on analysis of 19 recent reviews
Returns & Refunds
1.0/10Reviewers frequently complain about difficulties with the returns and refunds process. Issues include not receiving refunds for returned items, being charged restocking fees or shipping fees on incorrect orders, and difficulty obtaining return labels.
11 reviews mention thisOrder Fulfillment Issues
1.5/10Many customers report problems with order fulfillment, such as receiving the wrong items, mismatched shoes, or orders being canceled after payment despite showing as in stock on the website. This leads to frustration and wasted time for customers.
9 reviews mention thisCustomer Service
1.0/10Customers express dissatisfaction with Peltzshoes' customer service, citing unresponsiveness, unhelpful representatives, and failure to resolve issues. Reviewers report difficulty contacting customer service via phone, email, and chat.
7 reviews mention thisShipping & Delivery
2.0/10Some reviewers mention issues with shipping, including delays, items arriving in damaged packaging, and orders being shipped even after cancellation requests.
4 reviews mention thisStock Availability
1.0/10Several reviewers mention that their orders were canceled due to lack of stock, even though the website indicated the items were available. This creates a bait-and-switch experience for customers.
3 reviews mention thisPros & Cons
What Customers Love
"This was my 1st order from this company, I took a chance since they had the best price I could find on the shoes I wanted ."
"I ordered 2 pairs of shoes ( naturalizes) they arrived within a few days, they fit perfectly are extremely comfortable (Happy feet) and I’m a happy customer!!"
Common Complaints
"Peltz returns process is extremely difficult and borderline a scam."
"Sent wrong item refused to refund me...yhe"
"Their customer service department exhibits no understanding of their own products or policies, and refuses to acknowledge legitimate concerns of their customers. Very unsatisfactory."
"I canceled an order minutes after and they shipped it anyway."
"Ordered shoes two times from the Peltz website. Each time ordered was cancelled by Peltz stating item not in stock. Each ordered was placed with the item listed in stock. Do not get fooled by their website advertising. It's bogus."
Common Questions About Peltzshoes
Answers derived from customer review patterns
Is Peltzshoes legit and trustworthy?
Based on 19 reviews, Peltzshoes has a poor reputation for order fulfillment and customer service. Customers report issues with receiving incorrect items, orders being canceled despite showing as in stock, and difficulty obtaining refunds. The numerous negative experiences suggest that Peltzshoes may not be a reliable choice for small business owners seeking a trustworthy shoe vendor.
Based on 19 reviewsDoes Peltzshoes have good customer service?
The majority of reviews indicate that Peltzshoes has poor customer service. Customers report difficulty contacting customer service representatives, unhelpful responses, and failure to resolve issues effectively. Many reviewers express frustration with the lack of communication and the inability to get their problems addressed.
Based on 7 reviewsIs Peltzshoes worth it for small business?
Given the numerous negative reviews regarding order fulfillment, returns, and customer service, Peltzshoes is likely not a worthwhile option for small businesses. The risk of receiving incorrect items, experiencing order cancellations, and struggling with returns outweighs any potential cost savings. Small businesses should prioritize reliability and good customer service when selecting vendors.
Based on 19 reviewsWhat is Peltzshoes' return policy like?
Reviewers describe the Peltzshoes return policy as difficult and problematic. Many customers report issues with not receiving refunds for returned items, being charged restocking fees or shipping fees on incorrect orders, and struggling to obtain return labels. The negative experiences suggest that the return process is not customer-friendly and can be a source of frustration.
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